FOREWORD

 

The services offered by Luggage Point of Fi.Flor S.r.l. are governed by the following “Terms and Conditions of Use.” The “Terms and Conditions of Use” established by Luggage Point of Fi.Flor S.r.l. constitute an essential part of any deposit contract and any other transaction concluded with the Customer, and cannot be separated from the said contract.

 

DEFINITIONS

 

In the “Terms and Conditions of Use” governing the deposit contract and any other services offered to the Customer, the following definitions apply: “we”, “us”, “our”, and “staff in charge” refer to Fi.Flor Srl, as well as its partners and collaborators; “Customer(s)”, “you”, and “your” refer to the holder of a deposit receipt, hereinafter referred to as “receipt”.

 

TERMS AND CONDITIONS

 

The contract for storage and other services is entered into with the Company Fi.Flor Srl, owner of “Luggage Point” and the website www.luggagepoint.it, which undertakes to store the luggage/objects of its customers in its luggage storage facilities. By agreeing to store luggage at our premises and the luggage locker, you automatically agree to the terms and conditions set forth in our storage contract and/or contracts for the provision of other services, whether on your own behalf or on behalf of third parties.

 

SERVICE DESCRIPTION - SELF-SERVICE LOCKERS

 

The luggage storage service consists of the rental of self-service lockers for the storage of luggage / personal items at our stores for the period chosen by the customer during the reservation.

 

• Right of Withdrawal: The customer is advised that there is no right of withdrawal from the transaction, which is explicitly waived given the specific nature of the service, and that the reservation is non-refundable.

• Proof of Booking: The reservation e-mail, the ticket issued at the point of sale and/or the receipt sent by Fi.Flor S.r.l. - Luggagepoint.it constitute proof of the reservation.

• Opening Hours: Locations are open seven days a week. Opening hours may vary slightly depending on the luggage depot, so it is recommended to check them on the page dedicated to the specific depot. Outside opening hours, access to the premises and luggage retrieval are strictly impossible.

• Access Rules: Reservations can be made online 24 hours a day or directly on site. It is prohibited to bring animals into the lockers and/or premises. Smoking is prohibited inside our facilities. Only persons over the age of 18 or accompanied minors are allowed to access the facility. Perishable food may not be stored in lockers.

• Locker Usage: The maximum weight allowed per locker is 35 KG. Before making a reservation (online or on site), the Customer is required to verify the size and weight of his/her luggage. No complaints or claims will be accepted if the luggage exceeds the allowed size and/or weight. Before leaving the baggage room, the Customer must ensure that the locker door is properly closed. Luggage must be locked inside the locker rented by the Customer. The Customer must empty the locker completely at the end of the reservation. The Customer is responsible for his/her own luggage and its contents.

• Travel Documents & Valuables: The Customer is responsible for his/her valuables left in the luggage and disclaims Fi.Flor S.r.l. from any liability in this regard. It is the Customer's responsibility not to leave in the locker any identification or other documents necessary for travel. The Customer acknowledges that he/she has taken all necessary precautions and measures to ensure that he/she has not left in the locker any documents necessary for travel. Failing this, Fi.Flor S.r.l. in no event shall be held liable for any negligence on the part of the Customer.

RATES, PAYMENT TERMS AND SERVICE FEES

 

For the automatic locker rental service, whether purchased online or on site at the terminal, the Customer must select the start and end date and time of the rental and pay in advance the full amount due for the chosen period via the selected payment method.

 

• Price Composition: The total amount charged includes the fee for the rented time slot/day, any applicable reopening costs, and a potential one-time service fee (management/service fee) clearly indicated prior to payment confirmation. The service fee, where applied, is strictly non-refundable under any circumstances.

• Rates Transparency: Rates can be consulted directly on the terminal screen at our outlets, on our website in the dedicated section and/or during the booking process. In any case, at the end of each hour or day of rental already paid for, should the luggage remain uncollected, the entire next hour or day of rental will be charged.

• Disputes on Charges: Any disputes regarding charges must be received by us in writing no later than seven (7) days from the date of payment. Current rates applicable to deposit service are available on our websites. The customer agrees to pay the amount due to Fi.Flor S.r.l. governed by these conditions within the agreed terms. Payments will be made in the local currency, and calculated according to the current exchange rate.

• Late Payments: Late payments may result in the application of default interest pursuant to Legislative Decree No. 231/02, as amended. Fi.Flor S.r.l. reserves the right to demand, without prejudice, the reimbursement of its receivables in the time and manner provided by law, without prejudice to the right to greater damages.

LOCKER REOPENING DURING THE RENTAL PERIOD

 

In case Customers wish to reopen the locker during the rental period the reopening is free of charge. At each intermediate reopening prior to the final 45 minutes of the rental period, Customers will be able to decide whether to continue or terminate the rental.

 

Please Note: Any opening of the locker during the final 45 minutes of the purchased rental period will automatically and permanently terminate the rental service.

 

LATE PICKUP (ON-SITE & ON-LINE RESERVATIONS)

 

In case Customers want to pick up their luggage later than the time indicated in the reservation, Fi.Flor S.r.l. will charge an additional fee for each hour or day of delay, without penalty, as displayed on the terminal screen at the store or on our website. Upon feedback about the successful completion of the additional payment, the Customer will be able to collect the luggage.

 

If the pickup does not take place before the closing time of the store, the pickup must be made on the following days during store opening hours. In this case Fi.Flor S.r.l. will charge an additional fee for each hour or day of delay without penalty as per current rates.

 

SECURITY AND RIGHT OF INSPECTION

 

Our premises are equipped with 24/7 video surveillance.

 

Fi.Flor S.r.l. and Public Safety Authorities reserve the right to access and inspect any locker and its contents at any time for proven security reasons, suspected violations of these terms, or official requests.

 

FORGOTTEN / FOUND LUGGAGE

 

For security reasons, any forgotten and unclaimed item or luggage, after 24 hours without the same being claimed by the rightful owner who is able to prove ownership of the property, will be handed over to the public security authorities. The company also reserves the right to call in the Public Safety Authorities in the event that property left unattended should in any way result in risks to public safety.

 

If the forwarding of a forgotten item is requested, the Customer assumes all costs, which must be paid in advance. A fee of € 35 plus V.A.T. plus shipping costs will be charged, which depend on the weight, destination and shipping method (regular mail, UPS, etc.).

 

PROHIBITED AND DANGEROUS ITEMS

 

We do not allow the deposit of items prohibited by law and/or considered dangerous under national legislation, as well as items that by their nature or packaging may cause harm to people, the environment or other luggage being transported and/or deposited. We do not accept storage, nor do we provide other services for goods that in our sole discretion are considered dangerous.

 

We do not accept storage for the following items:

 

• Plants and animals, live or dead;

• Negotiable securities and certificates (bills of lading, currency, banknotes, coins, credit cards, traveler's checks, travel documents); other non-negotiable securities;

• Identity documents (passport, identity cards, driver's license and the like) and documents necessary for travel (airline tickets, train tickets etc.);

• Any material that may be considered pornographic or indecent;

• Weapons (firearms and edged weapons);

• Software containing high-value information; technology (phones, tablets, PCs, smartphones);

• Garbage; political material; dangerous materials; narcotics or psychotropics;

• Art objects; antiques; metals (gold, silver in any form and precious stones); bulky goods; documents (public and private bids, securities, food vouchers and fuel coupons, etc.); watches; any other items which, at the Company's discretion, may result in any risk to public safety.

The following items may be accepted only with specific written authorization or if they are part of Fi.Flor S.r.l.'s Luggage Point commercial offer: food and pharmaceutical products; cigarettes and alcohol; fragile objects (such as glass, bottles, etc.); biological tissues and anatomical pieces. The customer acknowledges and accepts that the storage of such goods is subject to specific regulations and that the custody shall be in accordance with the law and any operational instructions dictated by Luggage Point di Fi.Flor S.r.l. These directions may change at any time.

 

The Customer is solely liable for any material or biological damage caused to persons, facilities, other lockers, or third-party luggage resulting from fluid leaks, spillage, or inadequate packaging of deposited items.

 

DISCLAIMERS OF LIABILITY

 

• Automated Facilities & Unauthorized Persons: Our facilities are fully automated. There is no staff inside except in case of cleaning or maintenance. Any individuals proposing to keep your luggage outside our premises are not authorized by us, and should any damage to property and/or persons be caused by unauthorized persons, Fi.Flor S.r.l. in no event shall be held liable.

• Partner Companies: With reference to any damage to property and / or persons that may occur in the contractual scope directly between the Customer and Partner companies, Fi.Flor S.r.l. in no case can be held liable.

• Handles, Wheels, and Wear: Fi.Flor S.r.l. shall not be liable for superficial scratches, pre-existing wear, or breakage of handles, zippers, wheels, or straps resulting from normal handling or luggage weight.

INSURANCE

 

Fi.Flor S.r.l. has taken out a policy against theft and damage to your luggage for a total value of € 500 for each individual box rented. The insurance coverage is INCLUDED IN THE PRICE and guarantees each of your luggage. Any item prohibited by these regulations is excluded from any coverage. Damage resulting from pre-existing wear, breakage of wheels or handles, or improper packaging is also excluded.

 

COMPLAINTS, DISPUTES

If a Customer wishes to make a complaint about lost or damaged luggage, or any other damage, he or she must follow the provisions of national law; otherwise, we reserve the right to reject the complaint. Specifically, you may submit your complaint in writing within eight (8) calendar days from the date the locke{C}r rental ends.{C}{C} {C}

{C}{C}{C}{C}{C}{C}{C}{C}

{C}{C}{C}{C}{C}{C}{C}{C}
After the first written notice, and no later than the statute of limitations prescribed by law or appl{C}icable regulations, the customer must provide documentary evidence of the claim by sending all relevant information related to the claim. We are {C}not obligated to act on any claim until our filing fees and expenses have been paid. The customer has no right to deduct the amount of the claim from the amounts due for hire to Fi.Flor S.r.l. In order to take into account a claim for damages, the contents of your luggage will be made available to us for inspection upon collection.{C} {C}

{C}{C}{C}{C}{C}{C}{C}{C}

{C}{C}{C}{C}{C}{C}{C}{C}
In the event of our acceptance of the claim, you warrant that the insurance company or third p{C}arties having an interest in the storage will waive any right or claim to which they are entitled under subrogation or otherwise. {C}

{C}{C}{C}{C}{C}{C}{C}{C}

{C}{C}{C}{C}{C}{C}{C}{C}

PREVALENCE OF ITALIAN TEXT

 

The original Italian language text of these Terms and Conditions may have been translated into other languages. The translated version is unofficial and for illustrative purposes only, and therefore has no legal value. In the event of any dispute or inconsistency or discrepancy between the Italian text and the other language translations of these Terms and Conditions, the Italian text shall prevail and be the conclusive version. The Italian text is available on the Site (by selecting the Italian language) or will be sent upon written request.

 

SEVERABILITY

 

If any term or condition of this Agreement is declared invalid or unenforceable, such determination shall not affect the other provisions of this Deposit Agreement, which shall then remain in full force and effect.

 

APPLICABLE LAW AND JURISDICTION

 

Except for the provisions of any applicable rule, any dispute arising out of and/or related to this Deposit Agreement shall be governed by Italian law. Any dispute relating to the relationship between the parties will be the exclusive jurisdiction of the consumer's court pursuant to art.33 paragraph 2 of Legislative Decree number 206/2005 as amended.