Frequently Asked Questions
Our luggage storage facilities are open 365 days a year. The opening hours of each luggage storage facility can be found on site and posted on the page dedicated to each luggage storage facility on Luggagepoint.it Some facilities may be accessible at certain times only if you have a reservation. By booking for such storage facilities you will also receive the code for the door opener. If you need our service during non-opening hours please write to info@luggagepoint.it
There are two quick and easy options:
-Book online: choose storage facility and rental details, pay by credit card or PayPal, and receive email confirmation with locker number and access/opening codes. If you book online, locker rental start and end dates and times must be chosen.
-Book directly at the storage facility: use the touch-screen, select the rental details and pay by credit card or PayPal. The system will issue a ticket with the with the locker number and your access/opening codes; enter your e-mail when booking to also receive e-mail confirmation with the locker number and your access/opening codes. If you book on-site only the first hour of rental will be paid in advance. Any additional hours of rental must be paid each time the locker is reopened.
At the end of each hour or day of rental already paid for (online or on-site) the entire next hour or day of rental will be charged.
-On-line you can reserve up to 5 lockers of the same type at the same time, if you need to reserve more than 5 lockers and/or reserve lockers of different types you must make a second reservation.
-If you book at the storage facility you can only book one locker at a time.
If required enter the code for the door opener preceded and followed by * or #. Then follow the instructions on the touch screen and when prompted enter the 6-digit code to open the locker. You can find your codes on the ticket and/or in the booking confirmation email.
The rental duration depends on how you book:
- Online: 1 hour to 30 days.
- At the storage facility: 1 hour to 4 days (96 hours).
To simplify payment, we have chosen to have you pay by credit card without PIN insertion. PIN-less spending limits vary by card. For safety, we opted for a 4-day limit.
For rentals up to 30 days, book online. For rentals longer than 30 days, email info@luggagepoint.it.
You will also receive your codes via e-mail.
If you are late, you will pay a surcharge for the excess hours. If you arrive after closing, pick up your luggage the next day. You will pay the excess hourly or daily charge without penalty. Be on time to avoid problems!
Reservations are not refundable or changeable.
Of course!
- Re-opening is free of charge during the first 15 minutes of rental.
- The cost after the first 15 minutes of rental is €0.50/reopening.
- At each reopening, you can decide whether to continue or end the rental.
- Visa, Mastercard and Maestro credit cards (online and at the storage facility.
- PayPal (online only).
American Express not accepted.
Our storage facilities are guarded 24 hours a day by a video surveillance system.
In order to guarantee you maximum security, we have chosen to insure with primary Italian company, belonging to one of the world's leading insurance groups, your luggage, which is therefore also protected by insurance against theft and damage for a total value of € 500 for each rented box. The insurance coverage is INCLUDED IN THE PRICE and guarantees each of your luggage.