You can find the updated list of our locations with addresses on luggagepoint.it/

Our luggage storage facilities are open 365 days a year. The opening hours of each luggage storage facility can be found on site and posted on the page dedicated to each luggage storage facility on Luggagepoint.it Some facilities may be accessible only if you have a reservation. By booking online for such storage facilities you will also receive the code for the door opener. If you need our service during non-opening hours please write to info@luggagepoint.it

There are three easy ways to book your locker:

1. Online booking at luggagepoint.it

Visit the website, choose your location and rental duration, pay by card or PayPal.

You’ll receive a confirmation email with your locker number and access/opening codes.

2. Scan the QR code at the location

Scan the QR code on the door of the luggage deposit. It will take you directly to the deposit's booking page.

Complete your booking and get your confirmation with locker number and access/opening codes by email.

3. Book directly on the touch screen inside the deposit

Ideal if you're already there or need an extra locker. Use the touchscreen, select your options and pay with card or PayPal.

You'll get a printed ticket with your locker number and access/opening codes.

If you enter your email, you'll also get the confirmation by email.

Important:
If you book on-site, only the first hour of rental will be paid in advance.
Any additional hours must be paid each time the locker is reopened.
At the end of each paid hour or day (whether booked online or on-site), the next full hour or day will be automatically charged.

Booking online is the easiest and most secure option:

You’re sure to find availability, especially if you book in advance.

When you arrive, you just use your codes: no lines, no delays, you save time.

If you have a discount code, it can only be used with online reservations.

The updated prices are published on this page of the site: https://luggagepoint.it/en/prices/

You can find the requested info on this page of the site: https://luggagepoint.it/en/prices/

-Visa, Mastercard and Maestro credit cards (online and at the storage facility).

-PayPal (online only).

If you're unable to complete your payment online, it might be due to a temporary PayPal issue or a problem with your payment method. Please try again later.

If you're having trouble paying directly at the locker:

If you need to drop off your luggage, we suggest making a booking through our website.

If you need to collect your luggage, please contact us via WhatsApp for assistance.

No, reservations are not refundable or changeable.

You don’t need a PayPal account to book online.

You should see the option to pay with your credit or debit card on the PayPal payment page.

If you don’t see that option, it might be due to:

-PayPal recognizing your card or browser from a previous login.

-Your card being linked to a PayPal account.

-PayPal occasionally limiting the “Pay as Guest” option depending on your country or browser settings.

How to fix it:

-Try using incognito/private mode on your browser, or switch to a different browser or device.

-On the PayPal screen, look for “Pay with Debit or Credit Card” or “Check Out as Guest” – it should appear after these steps.

The discount/promo code is valid only for bookings made on luggagepoint.it.
 

During the booking process (after entering name, surname, locker type and quantity, time, etc.), you will find a field to enter your promo code. Once entered and confirmed, the price will be automatically updated according to the discount.

You can use it even for on-site bookings, by scanning the QR code at the entrance: you’ll be redirected to the specific page on luggagepoint.it, where you can apply the discount code as usual.
 

You cannot use the discount code if you book directly from the totem (kiosk)  inside the storage.

-On-line you can reserve up to 5 lockers of the same type at the same time, if you need to reserve more than 5 lockers and/or reserve lockers of different types you must make a second reservation.
-If you book at the storage facility you can only book one locker at a time.

The rental duration depends on how you book:

-Online: 1 hour to 30 days.

-At the storage facility: 1 hour to 4 days (96 hours).

To simplify payment, we have chosen to have you pay by credit card without PIN insertion. PIN-less spending limits vary by card. For safety, we opted for a 4-day limit. 
For rentals up to 30 days, book online. For rentals longer than 30 days, email info@luggagepoint.it.

You may not leave:

-ID documents or travel documents (passport, tickets, boarding passes)

-Items prohibited under our Terms and Conditions

For the full list, please visit: Terms and Conditions

Of course!

-Re-opening is free of charge during the first 15 minutes of rental.

-The cost after the first 15 minutes of rental is €0.50/opening, only if you continue to use the locker and do not decide to end the rental, in which case reopening is free of charge.

-At each reopening, you can decide whether to continue or end the rental.

Enter the code for the door opener preceded and followed by * or #. Then follow the instructions on the touch screen and when prompted enter the 6-digit code to open the locker. You can find your codes on the ticket and/or in the booking confirmation email.

If you arrive early, you can use your codes to enter our storage facility a few minutes early, but your codes will only be usable to open your locker from the time you selected when making your reservation.

First, check if you actually completed the booking. Simply registering or starting a reservation is not enough unless you also completed payment.
If you got a payment confirmation:

-You may have entered an incorrect email address (you wouldn’t have received the registration email either).

-The message might be in your spam or promotions folder.

In any case, you can log into your personal area to find all your booking details and codes.

Outside the storage there's a keypad labeled DOOR OPENER. You need to use your code.

-Make sure you press the asterisk (*) or the pound key (#) before and after entering your code.

-Check that you are at the correct location: sometimes customers book the wrong storage by mistake. The code only works at the location shown in your confirmation email.

Once you're inside the storage, follow the instructions on the touch screen.

If you enter your code and the locker doesn’t open, there are three common reasons:

-You’re early – before your booking starts
In this case, the system will beep and show a message like “invalid code.”
Simply wait until your booking start time or contact us via WhatsApp.

-The locker is unlocked but appears closed
Sometimes the lock is released, but the door doesn’t open by itself.
Just pull the handle toward you manually to open it.

-The locker is overfilled and the lock is stuck
If it’s packed too tightly, pressure from the contents can block the door.
Don’t force it: the locker should close without pressure and make sure no straps or objects get stuck in the lock mechanism.
In most cases, the issue can be solved by pressing and pulling the handle gently.

If you are late, you will pay a surcharge for the excess hours. If you arrive after closing, pick up your luggage the next day. You will pay the excess hourly or daily charge without penalty. Be on time to avoid problems!

You have two options:

-You can rebook the same locker directly at the totem on site. A new code will be generated, allowing you to reopen the locker. This is especially useful if you ended your rental by mistake and want to continue using the locker.

-If you can’t solve the issue yourself, contact our WhatsApp support: we’ll help you remotely.

It can rarely happen that a previous customer, while reopening the locker, accidentally ends the rental, leaving their items inside. The system then makes the locker available for new bookings.

If this happens to you:

-Close the locker immediately

-Contact us on WhatsApp: we’ll assign you a new locker remotely and restore the previous one to the original customer.

Our storage facilities are guarded 24 hours a day by a video surveillance system.
In order to guarantee you maximum security, we have chosen to insure with primary Italian company, belonging to one of the world's leading insurance groups, your luggage, which is therefore also protected by insurance against theft and damage for a total value of € 500 for each rented box. The insurance coverage is INCLUDED IN THE PRICE and guarantees each of your luggage.

Our remote support service is available during opening hours.

If the information on the website (FAQ, etc.) is not enough, feel free to contact us:

-via WhatsApp at: +390552023258

-by email at: info@luggagepoint.it

We’re here to help!